Privacy Policy

CompellingStory | compellingstory.co.uk

Last updated: 20 February 2026

1. Who We Are

Compelling Story is a brand strategy and marketing consultancy based in the United Kingdom. We help businesses discover and articulate their brand story. We operate the website compellingstory.co.uk.

Our contact details are:

  • Business name: CompellingStory

  • Email: hello@compellingstory.co.uk

  • Phone: +44 20 3811 8558

  • Website: www.compellingstory.co.uk

2. What Information We Collect

We collect the following personal information when you interact with our website:

  • Name — when you submit a contact form or enquiry

  • Email address — when you submit a contact form or sign up to our newsletter

We do not collect payment information, create user accounts, or automatically gather detailed personal data beyond what you voluntarily provide to us.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To respond to your enquiry or contact form submission

  • To send you our newsletter (only where you have given consent)

  • To follow up on a discovery call booking request

  • To improve our services and communicate relevant updates

We will only use your information for the purpose for which it was collected. We will not use your data for unrelated purposes without your consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Legitimate interests — to respond to your enquiries and provide our services

  • Consent — to send marketing communications and newsletters (you may withdraw consent at any time)

5. How We Store Your Data

Your data is stored securely. We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form data is typically retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and services (for example, email marketing platforms or website hosting providers). These providers are required to handle your data in accordance with UK GDPR.

We may also disclose your data if required to do so by law or in response to a lawful request by public authorities.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. You can control cookie settings through your browser. Please refer to your browser's help documentation for instructions on how to manage cookie preferences.

We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may set their own cookies. Any such use will be in accordance with this Privacy Policy.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — you can request a copy of the personal data we hold about you

  • Right to rectification — you can ask us to correct any inaccurate or incomplete data

  • Right to erasure — you can ask us to delete your personal data in certain circumstances

  • Right to restrict processing — you can ask us to limit how we use your data

  • Right to object — you can object to us processing your data for direct marketing

  • Right to data portability — you can request your data in a structured, machine-readable format

  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@compellingstory.co.uk. We will respond to your request within one calendar month.

9. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: hello@compellingstory.co.uk

  • Phone: +44 20 3811 8558

  • Website: www.compellingstory.co.uk